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IDProjectCategoryView StatusDate SubmittedLast Update
0003020SOGoActiveSyncpublic2014-12-10 14:472015-09-09 17:49
Reporterlkallas Assigned Toludovic  
PriorityhighSeveritytweakReproducibilityalways
Status resolvedResolutionsuspended 
Platform[Server] LinuxOSUbuntuOS Version12.04 LTS
Product Version2.2.10 
Summary0003020: Outlook 2013 Activesync downloads e-mails very slow
Description

Set up Outlook 2013 with activesync. Start Outlook and Outlook says "Waiting for server response". All folders are there but no e-mails are shown. No errors either.
When looking at sogo log: tail -f /var/log/sogo/sogo.log | grep <username>

I see that there is some movement in approx 5 minute intervals. Mailbox is 3,5G in size.

Sending mail works - recipients get e-mails sent from that account.

Steps To Reproduce

Add account with large mailbox in Outlook 2013 with ActiveSync

Additional Information

Users with small mailbox do not have such issue.

TagsNo tags attached.

Activities

ludovic

ludovic

2014-12-10 15:23

administrator   ~0007818

Try reducing SOGoMaximumSyncWindowSize in /etc/sogo/sogo.conf - set it to 25 or 50.
lkallas

lkallas

2014-12-11 07:02

reporter   ~0007826

Left Outlook to just sit overnight (hoped it would sync everything). Still can't read any e-mails because Outlook won't show any. Also there is no SOGoMaximumSyncWindowSize setting in /etc/sogo/sogo.conf.

This is not good.
ludovic

ludovic

2014-12-11 13:33

administrator   ~0007829

Simply add it, it's a documented configuration parameter.
lkallas

lkallas

2014-12-16 12:34

reporter   ~0007841

Put SOGoMaximumSyncWindowSize = 25; and also tried with SOGoMaximumSyncWindowSize = 50; in /etc/sogo/sogo.conf

Created even new profile in Outlook 2013, but no change whatsoever. Can see folders, but no mails in folders in Outlook. Webmail is OK and IMAP account in Outlook 2013 works fine.
ludovic

ludovic

2014-12-16 12:37

administrator   ~0007842

Which IMAP server are you using? What exact version?

Also, try to do:

telnet localhost 143
. CAPABILITY

where "localhost" is the server running your IMAP software.
lkallas

lkallas

2014-12-19 08:20

reporter   ~0007886

Using Cyrus. Sogo documentation says that for large mailboxes it is needed to increase "maxword" to 2M in Cyrus imapd.conf
Did all that. Still can't see mails in large mailbox in Outlook 2013 with activesync.
ludovic

ludovic

2014-12-30 17:44

administrator   ~0007945

Try with 2.2.13 and the new SOGoMaximumSyncResponseSize configuration parameter.
Raido

Raido

2015-02-04 15:16

reporter   ~0008134

I have same problem with Sogo 2.2.15
tfu

tfu

2015-02-04 22:01

reporter   ~0008136

Create a new profile with ImapDebugEnabled = YES and provide the logfile.
You can send it to tfu@aon.at if you don't want to upload it.
ludovic

ludovic

2015-09-09 17:49

administrator   ~0008906

Suspending for now. Many optimizations have landed since then. Make sure you test the latest nightly build before reopening this ticket.

Issue History

Date Modified Username Field Change
2014-12-10 14:47 lkallas New Issue
2014-12-10 15:23 ludovic Note Added: 0007818
2014-12-10 15:23 ludovic Severity major => tweak
2014-12-11 07:02 lkallas Note Added: 0007826
2014-12-11 13:33 ludovic Note Added: 0007829
2014-12-16 12:34 lkallas Note Added: 0007841
2014-12-16 12:37 ludovic Note Added: 0007842
2014-12-19 08:20 lkallas Note Added: 0007886
2014-12-30 17:44 ludovic Note Added: 0007945
2015-02-04 15:16 Raido Note Added: 0008134
2015-02-04 22:01 tfu Note Added: 0008136
2015-09-09 17:49 ludovic Note Added: 0008906
2015-09-09 17:49 ludovic Status new => resolved
2015-09-09 17:49 ludovic Resolution open => suspended
2015-09-09 17:49 ludovic Assigned To => ludovic