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IDProjectCategoryView StatusLast Update
0003374SOGoBackend Mailpublic2015-11-18 12:35
Reportervaso Assigned To 
PrioritynormalSeverityminorReproducibilityalways
Status newResolutionopen 
Platform[Server] LinuxOSUbuntuOS Version10.04 LTS
Product Version2.3.1 
Target VersionFixed in Version 
Summary0003374: Sogo SMTP Client drops with ERROR "Could not connect to the SMTP server XXX.XXX.XXX.XXX on port 25"
Description

When SOGO is trying to send any smtp message the process is stopping with folowing error message. "Oct 29 18:140733193388075:140527034957876 sogod [1167]: [ERROR] <0x0x7fcf30f93830[SOGoMailer]> Could not connect to the SMTP server XXX.XXX.XXX.XXX on port 25".
Here is the output of debug log:

C: connect to <0x0x7fcf30f9f430[NGInternetSocketAddress]: host=XXX.XXX.XXX.XXX not-filled>
S: <SMTP-Reply: code=220 line='mail1.xxxxx.xx ESMTP'>
C: EHLO dav.xxxx.xxx
S: <SMTP-Reply: code=250 line='DSN'>
S: pipelining extension supported.
S: size extension supported.
S: plain auth extension supported.

Here is the output of tcpflow:

XXX.XXX.XXX.002.00025-XXX.XXX.XXX.005.56486: 220 mail1.xxxxx.xx ESMTP

XXX.XXX.XXX.005.56486-XXX.XXX.XXX.002.00025: EHLO dav.xxxx.xxx
XXX.XXX.XXX.005.56486-XXX.XXX.XXX.002.00025:

XXX.XXX.XXX.002.00025-XXX.XXX.XXX.005.56486: 250-mail1.xxxxx.xx
250-PIPELINING
250-SIZE 45000000
250-VRFY
250-ETRN
250-STARTTLS
250-AUTH LOGIN PLAIN
250-AUTH=LOGIN PLAIN
250-ENHANCEDSTATUSCODES
250-8BITMIME
250 DSN


Enviroment:
SMTP Server: Postfix 2.7.1 (standard setup, requires smtp auth)

Sogo settings:
SOGoMailingMechanism = smtp;
SOGoSMTPAuthenticationType = plain;
SOGoSMTPServer = smtp.xxxxxx.xxx;

Steps To Reproduce

The error occurs permanently.

Additional Information

If necessary I can provide you with testing account.

TagsNo tags attached.

Activities

ludovic

ludovic

2015-11-06 14:33

administrator   ~0009082

Provide a full tcpdump trace. Send it to us privately at support@inverse.ca

vaso

vaso

2015-11-18 12:35

reporter   ~0009104

Required output was sent on 8.11.2015.

Issue History

Date Modified Username Field Change
2015-10-29 15:10 vaso New Issue
2015-10-29 15:29 francis Relationship added related to 0000031
2015-11-06 14:32 ludovic Severity crash => minor
2015-11-06 14:33 ludovic Note Added: 0009082
2015-11-18 12:35 vaso Note Added: 0009104