0004368: Outlook Global Address Book didn't show (even with search) - SOGo | BTS

ID	Project	Category	View Status	Date Submitted	Last Update
0004368	SOGo	Backend Address Book	public	2018-01-02 08:39	2018-01-12 19:20

Reporter	ali_777	Assigned To	ludovic
Priority	high	Severity	major	Reproducibility	always
Status	closed	Resolution	no change required
Platform	[Server] Linux	OS	RHEL/CentOS	OS Version	7
Product Version	3.2.10

Summary	0004368: Outlook Global Address Book didn't show (even with search)
Description	It seems GAL for outlook 2013 didn't work. I tried with 2 different PC. no luck. Also as I searched in previous ticket in this forum, they all show it can be solved using search in address book of contact module and then close ticket. BUT IT REALLY DIDN'T WORK. I can just the contact shows in web as global address. Actually I think the only reason for some users (Like me) to install and use sogo maybe was just sync and pulling global address book to outlook. because official website also shows some limitation maybe occurred with other thing (calendar, ..) in outlook too. I also use the exact version that told.
Steps To Reproduce	I use Outlook 2013 remove and again add account didn't helpful. also tried to search in contact module of outlook with "dot" (.) or name of a contact, it didn't show anything. I use native outlook contact with Active Sync. here is the log: (xxx.yyy.zzz is sample account) tail /var/log/sogo/sogo.log Jan 02 03:15:28 sogod [3049]: <0x0x5617e17bb340[SOGoActiveSyncDispatcher]> Sleeping 30 seconds while detecting changes for user XXX@YYY.ZZZ in Ping... Jan 02 03:15:59 sogod [3049]: <0x0x5617e17bb340[SOGoActiveSyncDispatcher]> Sleeping 30 seconds while detecting changes for user XXX@YYY.ZZZ in Ping... Jan 02 03:16:16 sogod [3044]: [WARN] <0x0x5617e14900a0[WOWatchDogChild]> pid 3049 has been hanging in the same request for 36 minutes Jan 02 03:16:29 sogod [3049]: <0x0x5617e17bb340[SOGoActiveSyncDispatcher]> Sleeping 30 seconds while detecting changes for user XXX@YYY.ZZZ in Ping... Jan 02 03:16:59 sogod [3049]: <0x0x5617e17bb340[SOGoActiveSyncDispatcher]> Sleeping 30 seconds while detecting changes for user XXX@YYY.ZZZ in Ping... Jan 02 03:17:16 sogod [3044]: [WARN] <0x0x5617e14900a0[WOWatchDogChild]> pid 3049 has been hanging in the same request for 37 minutes Jan 02 03:17:30 sogod [3049]: <0x0x5617e17bb340[SOGoActiveSyncDispatcher]> Sleeping 30 seconds while detecting changes for user XXX@YYY.ZZZ in Ping... Jan 02 03:18:00 sogod [3049]: <0x0x5617e17bb340[SOGoActiveSyncDispatcher]> Sleeping 30 seconds while detecting changes for user XXX@YYY.ZZZ in Ping... Jan 02 03:18:16 sogod [3044]: [WARN] <0x0x5617e14900a0[WOWatchDogChild]> pid 3049 has been hanging in the same request for 38 minutes Jan 02 03:18:31 sogod [3049]: <0x0x5617e17bb340[SOGoActiveSyncDispatcher]> Sleeping 30 seconds while detecting changes for user XXX@YYY.ZZZ in Ping...
Additional Information	please let me know if there is anything is wrong. I'm Sorry but if the only ALWAYS TRUE specification that sogo tell about officially doesn't work well, what should we really do? please help that we can use this feature. I also hope we can use all of its capabilities in STABLE way soon too. Thanks in advance.
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Date Modified	Username	Field	Change
2018-01-02 08:39	ali_777	New Issue
2018-01-12 19:20	ludovic	Note Added: 0012507
2018-01-12 19:20	ludovic	Status	new => closed
2018-01-12 19:20	ludovic	Assigned To	=> ludovic
2018-01-12 19:20	ludovic	Resolution	open => no change required