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IDProjectCategoryView StatusDate SubmittedLast Update
0000541SOGoWeb Mailpublic2010-04-04 09:142010-08-26 08:50
Reportercegner 
Assigned Toludovic 
PrioritynormalSeveritycrashReproducibilityalways
StatusresolvedResolutionno change required 
PlatformOSOS Version
Product Versionnightly v2 
Target VersionFixed in Version 
Summary0000541: sogod (nightly) crashes when sending mail through web mail
DescriptionSystem: Debian squeeze 32 bit, sogo (nightly -> 1.2.2.20100404)

When sending a mail through web mail sogod crashes. Attached please find the output of strace.
TagsNo tags attached.
Attached Filestxt file icon sogod-crash.txt [^] (233,626 bytes) 2010-04-04 09:14 [Show Content]
txt file icon sogo-GNUstepDefaults.txt [^] (2,710 bytes) 2010-05-14 03:05 [Show Content]
log file icon sogo.log [^] (2,307 bytes) 2010-05-14 03:09
? file icon nginx.conf [^] (1,923 bytes) 2010-05-14 03:10

-  Notes
(0001004)
cegner (reporter)
2010-05-13 10:33

With the help of another sogo user I discovered that my signature is causing the sogod crash.

Sogod even crashes when the signature text is only "test". Clearing the signature field stops the crashes.
(0001005)
wsourdeau (viewer)
2010-05-13 13:36

Is it possible that you are using Internet Explorer and have accented characters in your signature?

If not, please send us the complete log of SOGo when this happens, as well as your Apache's SOGo configuration and the SOGo configuration itself.
(0001010)
cegner (reporter)
2010-05-14 03:02

No, I'm using Firefox 3.6.3. I did have German Umlauts in my signature. But sogod also crashes if I only put the word "test" as signature.
(0001011)
cegner (reporter)
2010-05-14 03:11

I have uploaded the requested files. Please note that I'm currently using nginx als reverse proxy. But the crashes also occur when using Apache.
User avatar (0001341)
ludovic (administrator)
2010-08-25 10:45

Is this bug still occurring?
(0001347)
cegner (reporter)
2010-08-25 16:00

Yes, I just tested it with the lastest nightly build and it still occurs.
User avatar (0001348)
ludovic (administrator)
2010-08-25 16:06

Are you sure you don't have old versions of SOGo/SOPE librairies lying around on your system?
(0001349)
cegner (reporter)
2010-08-25 16:20

I don't think so. The following sogo/sope packages are currently installed:

libsope-appserver4.9 4.9.r1664.20100819
libsope-core4.9 4.9.r1664.20100819
libsope-gdl1-4.9 4.9.r1664.20100819
libsope-ldap4.9 4.9.r1664.20100819
libsope-mime4.9 4.9.r1664.20100819
libsope-xml4.9 4.9.r1664.20100819
sope4.9-gdl1-mysql 4.9.r1664.20100819
sope4.9-libxmlsaxdriver 4.9.r1664.20100819
sogo 1.3.1
User avatar (0001350)
ludovic (administrator)
2010-08-25 16:20

You never compiled SOGo or SOPE manually?
(0001351)
cegner (reporter)
2010-08-25 16:25

I did compile it a year ago or so, but I have cleaned up the installation prefix, /usr/local/lib, /usr/local/share, etc.
Are there any untypical paths that I could have missed?
User avatar (0001352)
ludovic (administrator)
2010-08-25 16:59

/usr/lib/GNUstep might be worth looking too.
(0001362)
cegner (reporter)
2010-08-26 08:13

I did a clean sogo install on a different server and the problem does not occur anymore.

There must be some more old files lying around that I don't find. Thanks for your help!
User avatar (0001363)
ludovic (administrator)
2010-08-26 08:50

Try to see what's sogod is using with the "lsof" tool. You'll then see what needs to be removed / cleaned up.

- Issue History
Date Modified Username Field Change
2010-04-04 09:14 cegner New Issue
2010-04-04 09:14 cegner File Added: sogod-crash.txt
2010-05-13 10:33 cegner Note Added: 0001004
2010-05-13 13:36 wsourdeau Note Added: 0001005
2010-05-14 03:02 cegner Note Added: 0001010
2010-05-14 03:05 cegner File Added: sogo-GNUstepDefaults.txt
2010-05-14 03:09 cegner File Added: sogo.log
2010-05-14 03:10 cegner File Added: nginx.conf
2010-05-14 03:11 cegner Note Added: 0001011
2010-08-25 10:45 ludovic Note Added: 0001341
2010-08-25 16:00 cegner Note Added: 0001347
2010-08-25 16:06 ludovic Note Added: 0001348
2010-08-25 16:20 cegner Note Added: 0001349
2010-08-25 16:20 ludovic Note Added: 0001350
2010-08-25 16:25 cegner Note Added: 0001351
2010-08-25 16:59 ludovic Note Added: 0001352
2010-08-26 08:13 cegner Note Added: 0001362
2010-08-26 08:50 ludovic Note Added: 0001363
2010-08-26 08:50 ludovic Status new => resolved
2010-08-26 08:50 ludovic Resolution open => no change required
2010-08-26 08:50 ludovic Assigned To => ludovic


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