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IDProjectCategoryView StatusDate SubmittedLast Update
0003374SOGoBackend Mailpublic2015-10-29 15:102015-11-18 12:35
Reportervaso 
Assigned To 
PrioritynormalSeverityminorReproducibilityalways
StatusnewResolutionopen 
Platform[Server] LinuxOSUbuntuOS Version10.04 LTS
Product Version2.3.1 
Target VersionFixed in Version 
Summary0003374: Sogo SMTP Client drops with ERROR "Could not connect to the SMTP server XXX.XXX.XXX.XXX on port 25"
DescriptionWhen SOGO is trying to send any smtp message the process is stopping with folowing error message. "Oct 29 18:140733193388075:140527034957876 sogod [1167]: [ERROR] <0x0x7fcf30f93830[SOGoMailer]> Could not connect to the SMTP server XXX.XXX.XXX.XXX on port 25".
Here is the output of debug log:
---
C: connect to <0x0x7fcf30f9f430[NGInternetSocketAddress]: host=XXX.XXX.XXX.XXX not-filled>
S: <SMTP-Reply: code=220 line='mail1.xxxxx.xx ESMTP'>
C: EHLO dav.xxxx.xxx
S: <SMTP-Reply: code=250 line='DSN'>
S: pipelining extension supported.
S: size extension supported.
S: plain auth extension supported.
---

Here is the output of tcpflow:
---
XXX.XXX.XXX.002.00025-XXX.XXX.XXX.005.56486: 220 mail1.xxxxx.xx ESMTP

XXX.XXX.XXX.005.56486-XXX.XXX.XXX.002.00025: EHLO dav.xxxx.xxx
XXX.XXX.XXX.005.56486-XXX.XXX.XXX.002.00025:

XXX.XXX.XXX.002.00025-XXX.XXX.XXX.005.56486: 250-mail1.xxxxx.xx
250-PIPELINING
250-SIZE 45000000
250-VRFY
250-ETRN
250-STARTTLS
250-AUTH LOGIN PLAIN
250-AUTH=LOGIN PLAIN
250-ENHANCEDSTATUSCODES
250-8BITMIME
250 DSN


---

Enviroment:
SMTP Server: Postfix 2.7.1 (standard setup, requires smtp auth)

Sogo settings:
SOGoMailingMechanism = smtp;
SOGoSMTPAuthenticationType = plain;
SOGoSMTPServer = smtp.xxxxxx.xxx;
Steps To ReproduceThe error occurs permanently.
Additional InformationIf necessary I can provide you with testing account.
TagsNo tags attached.
Attached Files

- Relationships Relation Graph ] Dependency Graph ]
related to 0000031new Support for SMTP SASL AUTH and SMTP TLS/SSL 

-  Notes
User avatar (0009082)
ludovic (administrator)
2015-11-06 14:33

Provide a full tcpdump trace. Send it to us privately at support@inverse.ca
(0009104)
vaso (reporter)
2015-11-18 12:35

Required output was sent on 8.11.2015.

- Issue History
Date Modified Username Field Change
2015-10-29 15:10 vaso New Issue
2015-10-29 15:29 francis Relationship added related to 0000031
2015-11-06 14:32 ludovic Severity crash => minor
2015-11-06 14:33 ludovic Note Added: 0009082
2015-11-18 12:35 vaso Note Added: 0009104


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