Scalable OGo (SOGo)

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IDProjectCategoryView StatusDate SubmittedLast Update
0004119SOGoActiveSyncpublic2017-03-30 01:562017-06-16 11:38
Reportercdroze 
Assigned Toludovic 
PrioritynormalSeverityminorReproducibilityrandom
StatusresolvedResolutionfixed 
Platform[Client] MicrosoftOSWindowsOS Version7
Product Version 
Target VersionFixed in Version 
Summary0004119: Inbox will Repopulate Randomly. Users have to wait hours before Inbox is fully back in sync.
DescriptionIn Outlook 2013, I have had several users say the log into Outlook 2013 and randomly, their inbox will be empty. Then, the oldest messages start coming back in. It wouldn't be that big of a deal if the newest one started to come back first, but it's always the oldest ones. This has happened to several users multiple times. I cannot figure out what is causing it.
TagsNo tags attached.
Attached Files

- Relationships Relation Graph ] Dependency Graph ]
has duplicate 0004142assignedludovic ActiveSync stops syncing 

-  Notes
(0011638)
robert.k (reporter)
2017-03-31 01:00

We had seen that also. But we had no clue what it could be. Sometimes the EAS client says everything is in sync and new mails are not shown in outlook.

in Thunderbird you see the mails for that account. After an outlook restart the mails are shown. we thinks that the EAS sync from outlook doesn't start polling the sync.
(0011680)
tfu (reporter)
2017-04-05 14:24

@cdroze
Do you see any exception in sogo.log when this happens?
User avatar (0011709)
ludovic (administrator)
2017-04-12 13:17

No feedback provided, lowering.

- Related Changesets
sogo: master 5fd8c9d2
Timestamp: 2017-06-09 11:19:57
Author: ludovic
Details ] Diff ]
(doc) updates for MySQL's max_allowed_packet parameter (fixes 0004119 and 0004142)
mod - Documentation/SOGoInstallationGuide.asciidoc Diff ] File ]
sogo: v2 5b70632d
Timestamp: 2017-06-09 11:19:57
Author: ludovic
Details ] Diff ]
(doc) updates for MySQL's max_allowed_packet parameter (fixes 0004119 and 0004142)
mod - Documentation/SOGoInstallationGuide.asciidoc Diff ] File ]

- Issue History
Date Modified Username Field Change
2017-03-30 01:56 cdroze New Issue
2017-03-31 01:00 robert.k Note Added: 0011638
2017-04-05 14:24 tfu Note Added: 0011680
2017-04-12 13:17 ludovic Note Added: 0011709
2017-04-12 13:17 ludovic Severity major => minor
2017-06-09 11:21 ludovic Changeset attached => sogo master 5fd8c9d2
2017-06-09 11:21 ludovic Assigned To => ludovic
2017-06-09 11:21 ludovic Resolution open => fixed
2017-06-09 11:22 ludovic Relationship added has duplicate 0004142
2017-06-09 11:22 ludovic Changeset attached => sogo v2 5b70632d
2017-06-16 11:38 ludovic Status new => resolved


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