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IDProjectCategoryView StatusLast Update
0004293SOGoActiveSyncpublic2019-02-14 19:07
Reporterfrancesco Assigned Toludovic  
PrioritynormalSeveritymajorReproducibilitysometimes
Status closedResolutionsuspended 
Product Version3.2.1 
Summary0004293: Outlook 2016 dual email addresses email
Description

Outlook 2016 double email address on some user, see attachment

Tagsactive sync

Activities

francesco

francesco

2017-09-19 14:56

reporter  

email.jpg (63,559 bytes)   
email.jpg (63,559 bytes)   
tfu

tfu

2017-10-01 19:36

reporter   ~0012348

Please attach the raw source of the mail. You say "Outlook 2016 dual email addresses email". Was this mail sent/created via Outlook?

ludovic

ludovic

2018-03-12 18:06

administrator   ~0012661

No feedback provided, suspending.

francesco

francesco

2018-06-26 15:17

reporter   ~0012923

the problem is recaptured

francesco

francesco

2018-06-26 15:18

reporter  

tfu

tfu

2018-06-27 15:13

reporter   ~0012924

Checking your msg file with outlook and viewing the mail-headers I see no duplicate email-addr in to:

...
....
X-Google-Original-Date: 22 Jun 2018 15:22:43 +0200
From: ARVAL Web Mecc <notifiche4@serviziauto.it>
X-Google-Original-From: "ARVAL Web Mecc" <notifiche2@serviziauto.it>
MIME-Version: 1.0
To: v.pazzi@ggroup.eu
Subject: WebMecc - Notifica Ricambista Pratica In Attesa Network ARVAL MM, Pratica
20935406
Content-Type: text/html; charset=us-ascii
Content-Transfer-Encoding: quoted-printable

Can you check the RAW source of the mail (via the webUI) and look there for the to-header.

francesco

francesco

2018-06-28 07:00

reporter   ~0012926

try to open it with the client outlook, you'll see the dubbed addresses

francesco

francesco

2018-06-28 07:05

reporter   ~0012927

outlook2016 I enclose file

francesco

francesco

2018-06-28 07:06

reporter  

Cattura.PNG (10,137 bytes)   
Cattura.PNG (10,137 bytes)   
tfu

tfu

2018-06-28 08:31

reporter   ~0012928

Just provide the RAW source of the mail and I'll have a look.

francesco

francesco

2018-06-28 09:11

reporter   ~0012929

Return-Path: <info.geco@kompunet.it>
Delivered-To: v.pazzi@ggroup.eu
Received: from mail.ggroup.eu (localhost.localdomain [127.0.0.1])
by webmail.ggroup.eu (Postfix) with ESMTP id 09BEB1A2DB1
for <v.pazzi@ggroup.eu>; Thu, 28 Jun 2018 11:08:06 +0200 (CEST)
X-Virus-Scanned: amavisd-new at mail.ggroup.eu
Received: from webmail.ggroup.eu ([127.0.0.1])
by mail.ggroup.eu (mail.ggroup.eu [127.0.0.1]) (amavisd-new, port 10024)
with ESMTP id sFRQM9sEZEX6 for <v.pazzi@ggroup.eu>;
Thu, 28 Jun 2018 11:07:24 +0200 (CEST)
Received: from shout06.ot-mail.it (shout05.ot-mail.it [80.241.231.194])
by webmail.ggroup.eu (Postfix) with ESMTPS id 410DC1A2D72
for <v.pazzi@ggroup.eu>; Thu, 28 Jun 2018 11:07:24 +0200 (CEST)
Received: from localhost (localhost [127.0.0.1])
by shout06.ot-mail.it (Postfix) with ESMTP id B3CB51C8A6F
for <v.pazzi@ggroup.eu>; Thu, 28 Jun 2018 11:07:23 +0200 (CEST)
X-Virus-Scanned: amavisd-new at shout06.ot-mail.it
Received: from shout06.ot-mail.it ([127.0.0.1])
by localhost (shout06.ot-mail.it [127.0.0.1]) (amavisd-new, port 10024)
with ESMTP id YANLv1UUH05g for <v.pazzi@ggroup.eu>;
Thu, 28 Jun 2018 11:07:23 +0200 (CEST)
Received: from SRV1 (unknown [195.96.216.76])
(using TLSv1 with cipher ECDHE-RSA-AES256-SHA (256/256 bits))
(No client certificate requested)
by shout06.ot-mail.it (Postfix) with ESMTPSA id 86E9E1C8A6B
for <v.pazzi@ggroup.eu>; Thu, 28 Jun 2018 11:07:23 +0200 (CEST)
MIME-Version: 1.0
From: info.geco@kompunet.it
To: v.pazzi@ggroup.eu
Date: 28 Jun 2018 11:07:23 +0200
Subject: =?utf-8?B?Rkg1NjhSWiAtIExhIHByYXRpY2Egw6ggc3RhdGEgYXV0b3Jp?=
=?utf-8?B?enphdGE=?=
Content-Type: text/plain; charset=us-ascii
Content-Transfer-Encoding: quoted-printable
Message-Id: <20180628090723.B3CB51C8A6F@shout06.ot-mail.it>

Veicolo:AUDI A3 dal 05/2016 1.6 TDI Sportback Berlina 5 Porte 11=
6cv. Targa:FH568RZ

tfu

tfu

2018-06-28 18:09

reporter   ~0012930

I don't see the problem after injecting the mail into my mail system and syncing it to outlook. OL just shows 1 address in to.

You can try to set SOGoEASDebugEnabled = YES;
With this parameter you should find something similar in sogo.log:

&lt;Add>
 &lt;ServerId>1558&lt;/ServerId>
 &lt;ApplicationData>
  &lt;To xmlns=&quot;Email:&quot;>&quot;v.pazzi@ggroup.eu&quot; &lt;v.pazzi@ggroup.eu>&lt;/To>
  &lt;From xmlns=&quot;Email:&quot;>&quot;info.geco@kompunet.it&quot; &lt;info.geco@kompunet.it>&lt;/From>
  &lt;Subject xmlns=&quot;Email:&quot;>FH568RZ - La pratica è stata autorizzata&lt;/Subject>
  &lt;ThreadTopic xmlns=&quot;Email:&quot;>FH568RZ - La pratica è stata autorizzata&lt;/ThreadTopic>
  &lt;DateReceived xmlns=&quot;Email:&quot;>2018-06-28T09:07:23.000Z&lt;/DateReceived>
ludovic

ludovic

2019-02-14 19:07

administrator   ~0013355

No feedback provided, closing.

Issue History

Date Modified Username Field Change
2017-09-19 14:56 francesco New Issue
2017-09-19 14:56 francesco File Added: email.jpg
2017-10-01 19:36 tfu Note Added: 0012348
2018-03-12 18:06 ludovic Note Added: 0012661
2018-03-12 18:06 ludovic Status new => resolved
2018-03-12 18:06 ludovic Resolution open => suspended
2018-03-12 18:06 ludovic Assigned To => ludovic
2018-06-26 15:17 francesco Tag Attached: active sync
2018-06-26 15:17 francesco Note Added: 0012923
2018-06-26 15:17 francesco Status resolved => feedback
2018-06-26 15:17 francesco Resolution suspended => reopened
2018-06-26 15:18 francesco File Added: WebMecc - Notifica Ricambista Pratica In Attesa Network ARVAL MM_ Pratica 20935406.msg
2018-06-27 15:13 tfu Note Added: 0012924
2018-06-28 07:00 francesco Note Added: 0012926
2018-06-28 07:00 francesco Status feedback => assigned
2018-06-28 07:05 francesco Note Added: 0012927
2018-06-28 07:06 francesco File Added: Cattura.PNG
2018-06-28 08:31 tfu Note Added: 0012928
2018-06-28 09:11 francesco Note Added: 0012929
2018-06-28 18:09 tfu Note Added: 0012930
2019-02-14 19:07 ludovic Note Added: 0013355
2019-02-14 19:07 ludovic Status assigned => closed
2019-02-14 19:07 ludovic Resolution reopened => suspended