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IDProjectCategoryView StatusDate SubmittedLast Update
0004319SOGoWeb Calendarpublic2017-10-19 11:142018-03-15 06:36
Reporterfsoyer 
Assigned Tofrancis 
PriorityhighSeverityminorReproducibilityunable to reproduce
StatusclosedResolutionunable to reproduce 
Platform[Server] LinuxOSRHEL/CentOSOS Version7
Product Version3.2.10 
Target VersionFixed in Version 
Summary0004319: For one and only one user, his personal calendar appear suddenly twice
DescriptionFor one and only one user, his personal calendar appear suddenly twice. All events also appears twice.
Hiding the first "personel calendar" in list hide all events. Hiding the second calendar do not hide any event, they appear twice.

How and where are stored the calendar ? In db ? How can I debug this and suppress the second "bad" calendar ?

Thanks
TagsNo tags attached.
Attached Filespng file icon agenda_double_OT.png [^] (141,538 bytes) 2017-10-20 03:37


png file icon agenda_double_OT_1.png [^] (152,381 bytes) 2017-10-20 03:37


png file icon agenda_double_OT_2.png [^] (64,111 bytes) 2017-10-20 03:37

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-  Notes
User avatar (0012386)
Christian Mack (developer)
2017-10-20 03:30

I would do a backup with sogo-tool and check, if it is in there twice.
Correct it there and remove the user.
Then restore all of his/her data with sogo-tool again.
(0012388)
fsoyer (reporter)
2017-10-20 03:40

I post some screenshots.
.._OT.png show the two calendars
..OT_1.png show that hidding the second one doesn't hide events
and ..OT_2.png show the opposite... :(

Please give us hope, or at least some suggestions ;)
(0012389)
fsoyer (reporter)
2017-10-20 09:22
edited on: 2017-10-20 09:22

Thanks Christian,
I posted the screenshots exactly when you answered, and missed your message :/
Backing up the user with sogo-tool shows only one "Calendar/personal". So, it's strange : is this just a display problem ??? But where ?

(0012393)
fsoyer (reporter)
2017-10-22 05:35

Well. I tried to backup-remove-restore the user. What appends is that when restoring it, sogo-tool lists the record it restored, but no events nor no contacts appears in the GUI. Having a doubt, I restart memcached and... All appear in one calendar as expected, but all preferences (colors, shared calendars...) was resetted. Can memcached be a part of the problem ?
Then, I restored the the parameters : and the two personal calendar re-appear in the GUI as before !!
So can the problem be in the preferences rather then in the data themselves ? How to verify this ?

The datas are personal datas of the user, so I can't publish them. Is there a way to send you the sogo-tool backup if you would analyze it ?
I can also export some mysql tables if necessary.
Thanks
(0012394)
fsoyer (reporter)
2017-10-22 06:15

OK : thinking at what appends at last try, and to repair the user's calendar, I've decided to remove it, restore his datas (so he has only one calendar), but not his preferences, re-entered manually. His environment is clean for now.

But it would nice, for later, if you could examine the backup and tell us what append ?
Thanks
User avatar (0012678)
ludovic (administrator)
2018-03-13 15:38

If you find a constant way to reproduce the issue, please document it.
(0012704)
fsoyer (reporter)
2018-03-15 04:32

Hi,
ok Ludovic you can close this issue as it has not occur again, we have no more datas to submit.
Thanks

- Issue History
Date Modified Username Field Change
2017-10-19 11:14 fsoyer New Issue
2017-10-20 03:30 Christian Mack Note Added: 0012386
2017-10-20 03:37 fsoyer File Added: agenda_double_OT.png
2017-10-20 03:37 fsoyer File Added: agenda_double_OT_1.png
2017-10-20 03:37 fsoyer File Added: agenda_double_OT_2.png
2017-10-20 03:40 fsoyer Note Added: 0012388
2017-10-20 09:22 fsoyer Note Added: 0012389
2017-10-20 09:22 fsoyer Note Edited: 0012389 View Revisions
2017-10-22 05:35 fsoyer Note Added: 0012393
2017-10-22 06:15 fsoyer Note Added: 0012394
2018-03-13 15:38 ludovic Note Added: 0012678
2018-03-13 15:38 ludovic Severity major => minor
2018-03-15 04:32 fsoyer Note Added: 0012704
2018-03-15 06:36 francis Status new => closed
2018-03-15 06:36 francis Assigned To => francis
2018-03-15 06:36 francis Resolution open => unable to reproduce


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