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IDProjectCategoryView StatusDate SubmittedLast Update
0004502SOGoWeb Generalpublic2018-07-03 13:482018-09-18 08:25
Reporternuwohg 
Assigned To 
PriorityhighSeverityminorReproducibilityalways
StatusnewResolutionopen 
Platform[Server] LinuxOSDebianOS Version8 (Jessie)
Product Version4.0.0 
Target VersionFixed in Version 
Summary0004502: Calendar and addressbook export
DescriptionWhen trying to export an calenar or addressbook I get this error message: "the called object returned no result" and nothing is exported.
SOGo version is: sogo_4.0.0.20180703-1_amd64.deb
TagsNo tags attached.
Attached Files

- Relationships Relation Graph ] Dependency Graph ]

-  Notes
User avatar (0012943)
francis (administrator)
2018-07-09 14:00

Any error in your sogo logs?
(0012945)
nuwohg (reporter)
2018-07-10 03:01

Yes:

Exporting personal addressbook:

sogo.log
########
Jul 10 08:51:21 sogod [1513]: 87.140.100.188 "GET /SOGo/so/p.stirnberg@ruhrmail.de/Contacts/personal/export HTTP/1.0" 500 36/0 0.007 - - 0

nginx access.log
################
87.140.100.188 - - [10/Jul/2018:08:55:02 +0200] "GET /SOGo/so/p.stirnberg@ruhrmail.de/Contacts/personal/export HTTP/1.1" 500 36 "https://ruhrmail.email/SOGo/so/p.stirnberg@ruhrmail.de/Contacts/view" [^] "Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Ubuntu Chromium/66.0.3359.181 Chrome/66.0.3359.181 Safari/537.36"

nginx error.log
###############
empty
(0013013)
ASolana (reporter)
2018-09-04 06:23

This issue still appears on SOGo 4.0.1:

- sogo.log
Sep 04 12:10:23 sogod [50058]: 10.4.198.78 "GET /SOGo/so/usuari.ana/Contacts/personal/export HTTP/1.1" 500 36/0 0.072 - - 0
(0013014)
nuwohg (reporter)
2018-09-04 06:38

This issue still appears on SOGo 4.0.2
User avatar (0013015)
francis (administrator)
2018-09-05 10:39

No exception? Can one of you try to debug [UIxContactFolderActions exportAction]?
(0013018)
nuwohg (reporter)
2018-09-11 05:18

Sorry, I'm no developer and don't know how to do this. Setting SOGoUIxDebugEnabled to YES does not have any effect in sogo.log.
User avatar (0013021)
francis (administrator)
2018-09-12 09:22

If you feel adventurous:

https://sogo.nu/support/faq/how-do-i-debug-sogo.html [^]
(0013022)
nuwohg (reporter)
2018-09-12 09:25

Well, I tried that and got errors which I couldn't resolve so I didn't got this dbg thing working, sorry.
(0013038)
ASolana (reporter)
2018-09-18 08:22

- I've tried to follow the debug procedure too, but I haven't got any relevant information, perhaps I did something wrong.

My SOGo 4.0.2 server uses a MySQL DB.


- A log example trying to export a calendar, executing sogo with more debug activated:

Sep 18 14:01:12 sogod [35737]: |SOGo| starting method 'GET' on uri '/SOGo/so/usuari.ana/Calendar/personal.ics/export'
Sep 18 14:01:12 sogod [35737]: |SOGo| traverse(acquire): usuari.ana => Calendar => personal.ics => export
Sep 18 14:01:12 sogod [35737]: |SOGo| do traverse name: 'usuari.ana'
Sep 18 14:01:12 sogod [35737]: |SOGo| do traverse name: 'Calendar'
Sep 18 14:01:12 sogod [35737]: |SOGo| do traverse name: 'personal.ics'
2018-09-18 14:01:12.152 sogod[35737] <MySQL4Channel[0x0x55cd51407300] connection=0x0x55cd513af880> SQL: SELECT c_path4 FROM sogo_folder_info WHERE c_path2 = 'usuari.ana' AND c_folder_type = 'Appointment';
2018-09-18 14:01:12.152 sogod[35737] <MySQL4Channel[0x0x55cd51407300] connection=0x0x55cd513af880> query has results, entering fetch-mode.
2018-09-18 14:01:12.152 sogod[35737] <MySQL4Channel[0x0x55cd50e9d720] connection=0x0x55cd50e19450> SQL: SELECT c_foldername FROM sogo_folder_info WHERE c_path = '/Users/usuari.ana/Calendar/C4E2-5ACF3580-5-19960680';
2018-09-18 14:01:12.152 sogod[35737] <MySQL4Channel[0x0x55cd50e9d720] connection=0x0x55cd50e19450> query has results, entering fetch-mode.
2018-09-18 14:01:12.153 sogod[35737] <MySQL4Channel[0x0x55cd51407300] connection=0x0x55cd513af880> SQL: SELECT c_foldername FROM sogo_folder_info WHERE c_path = '/Users/usuari.ana/Calendar/8BDE-5A8EB800-7-374D1F80';
2018-09-18 14:01:12.153 sogod[35737] <MySQL4Channel[0x0x55cd51407300] connection=0x0x55cd513af880> query has results, entering fetch-mode.
2018-09-18 14:01:12.153 sogod[35737] <MySQL4Channel[0x0x55cd50e9d720] connection=0x0x55cd50e19450> SQL: SELECT c_foldername FROM sogo_folder_info WHERE c_path = '/Users/usuari.ana/Calendar/8E4F-5A8EB780-2B-1CDE5CE0';
2018-09-18 14:01:12.154 sogod[35737] <MySQL4Channel[0x0x55cd50e9d720] connection=0x0x55cd50e19450> query has results, entering fetch-mode.
Sep 18 14:01:12 sogod [35737]: |SOGo| do traverse name: 'export'
Sep 18 14:01:12 sogod [35737]: |SOGo| set clientObject: <0x55cd515920b0[SOGoAppointmentFolderICS]: name=personal.ics container=0x55cd516fb8a0/Calendar>
Sep 18 14:01:12 sogod [35737]: |SOGo| request took 0.010611 seconds to execute
Sep 18 14:01:12 sogod [35737]: 10.4.x.x, 10.4.x.x "GET /SOGo/so/usuari.ana/Calendar/personal.ics/export HTTP/1.1" 500 36/0 0.012 - - 0
User avatar (0013039)
francis (administrator)
2018-09-18 08:25

Can one of you create a backup of a problematic account (using sogo-tool) and send it to me by email? Thanks.

- Issue History
Date Modified Username Field Change
2018-07-03 13:48 nuwohg New Issue
2018-07-09 14:00 francis Note Added: 0012943
2018-07-10 03:01 nuwohg Note Added: 0012945
2018-09-04 06:23 ASolana Note Added: 0013013
2018-09-04 06:38 nuwohg Note Added: 0013014
2018-09-05 10:39 francis Note Added: 0013015
2018-09-11 05:18 nuwohg Note Added: 0013018
2018-09-12 09:22 francis Note Added: 0013021
2018-09-12 09:25 nuwohg Note Added: 0013022
2018-09-18 08:22 ASolana Note Added: 0013038
2018-09-18 08:25 francis Note Added: 0013039


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