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IDProjectCategoryView StatusDate SubmittedLast Update
0004507SOGoWeb Mailpublic2018-07-10 02:572019-02-19 11:24
Reporterchentao 
Assigned Toludovic 
PrioritynormalSeveritymajorReproducibilityrandom
StatusclosedResolutionno change required 
PlatformLinuxOSDebianOS VersionStretch (9)
Product Version3.2.10 
Target VersionFixed in Version 
Summary0004507: all emails disapparead (cyrus folder renamed with a DOT appended)
DescriptionHi,

Today a user complained all his messages in the inbox have disappeared.

I checked the logs and saw this (I replaced domain and user by example.com and jdoe) :

Cyrus IMAP log :
Jul 9 16:42:49 mail cyrus/imaps[14116]: client id: "x-originating-ip" "192.168.0.217, 10.10.20.12"
Jul 9 16:42:50 mail cyrus/imaps[14116]: Rename: example.com!user.jdoe -> example.com!user.jdoe.
Jul 9 16:42:50 mail cyrus/imaps[14116]: Expunged 2149 messages from example.com!user.jdoe

SOGo log :
Jul 09 16:42:50 sogod [16057]: 192.168.0.217, 10.10.20.12 "POST /SOGo/so/jdoe/Mail/0/folderINBOX/save HTTP/1.1" 200 31/177 0.540 - - 24K

Any idea how this could happen ?

PS : I easily restored all emails with "unexpunge -a", so no harm done, but I'd really like to understand what happened...
TagsNo tags attached.
Attached Files

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-  Notes
User avatar (0013386)
ludovic (administrator)
2019-02-19 11:24

From what I can see, the user was renamed - user.jdoe would be mapped to the INBOX by default in Cyrus. So if it has been renamed to user.jdoe. - the user's INBOX was "wiped".

- Issue History
Date Modified Username Field Change
2018-07-10 02:57 chentao New Issue
2019-02-19 11:24 ludovic Note Added: 0013386
2019-02-19 11:24 ludovic Status new => closed
2019-02-19 11:24 ludovic Assigned To => ludovic
2019-02-19 11:24 ludovic Resolution open => no change required


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