View Issue Details
ID | Project | Category | View Status | Date Submitted | Last Update |
---|---|---|---|---|---|
0004938 | SOGo | with SOGo | public | 2020-01-15 18:41 | 2020-05-15 17:03 |
Reporter | oscarfp | Assigned To | ludovic | ||
Priority | urgent | Severity | crash | Reproducibility | random |
Status | closed | Resolution | no change required | ||
Platform | [Client] Microsoft | OS | Windows | OS Version | 8 |
Product Version | 4.2.0 | ||||
Summary | 0004938: Lost attachment | ||||
Description | the following incident occurs randomly, the user writes an email, attaches three files and sends the email, ok because in the recipient's mailbox, sometimes he doesn't receive the attachments, or he only receives one, or two and sometimes he receives all three, but the most common is that there are missing attachments, what is observed is that when this happens, in the drafts folder there is a draft with the files that were not sent | ||||
Steps To Reproduce | new mail | ||||
Additional Information | Ubuntu 18.04 | ||||
Tags | No tags attached. | ||||
Where those attachments uploaded completely before sending? |
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Thanks for your response, it goes up perfectly, the error is when you make the shipment, the mail arrives at the recipient, but the attachments remain in draft, I think it is a session problem, I have an https balancer, round robin mode, and I think that changes the sessions, although it defines persistence of ip, since all the connections are of the dmz of the firewall, that is to say the same ip |
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Did you set up shared SOGoMailSpoolPath and NGMimeBuildMimeTempDirectory (e.g. via NFS) between all used SOGo instances? |
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I have the three servers with these variables that point to two folders in an nfs cluster: |
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NGImap4ConnectionStringSeparator should only "/" or ".", not a path. |
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I have changed it as you say, I start balancing with round robin, same priorities in the three servers, in the first test when uploading 3 small pdf files, it already gives an error and begins to generate different drafts, one with the two files that has uploaded well and another draft with the file that failed. |
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Did you upload those files sequentially? |
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no, select three files at once |
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Then you probably have different memcached server for each of your server? |
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on each of the three servers in the sogo.conf SOGoMemcachedHost = 127.0.0.1 |
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Your problem stems from using multiple uploads at once for one user. In your example, you were lucky, as 2 uploads landed on the same server. With only one memcached, those 3 servers can share information. Without that, you have to upload each file sequentially. |
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Configuration error - multiple servers require a shared spool path for uploads and also a shared memcached server. |
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Date Modified | Username | Field | Change |
---|---|---|---|
2020-01-15 18:41 | oscarfp | New Issue | |
2020-01-21 12:22 | Christian Mack | Note Added: 0014078 | |
2020-01-21 12:28 | oscarfp | Note Added: 0014079 | |
2020-01-21 13:43 | Christian Mack | Note Added: 0014082 | |
2020-01-26 12:46 | oscarfp | Note Added: 0014106 | |
2020-01-27 08:50 | Christian Mack | Note Added: 0014108 | |
2020-01-27 20:34 | oscarfp | Note Added: 0014109 | |
2020-01-28 10:42 | Christian Mack | Note Added: 0014111 | |
2020-01-28 10:44 | oscarfp | Note Added: 0014112 | |
2020-01-28 12:41 | Christian Mack | Note Added: 0014113 | |
2020-01-28 12:51 | oscarfp | Note Added: 0014114 | |
2020-01-28 15:32 | Christian Mack | Note Added: 0014115 | |
2020-05-15 17:03 | ludovic | Assigned To | => ludovic |
2020-05-15 17:03 | ludovic | Status | new => closed |
2020-05-15 17:03 | ludovic | Resolution | open => no change required |
2020-05-15 17:03 | ludovic | Note Added: 0014344 |