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IDProjectCategoryView StatusDate SubmittedLast Update
0003649SOGoWeb Mailpublic2016-04-28 22:252016-05-10 13:04
Reporterlewisaust Assigned Toludovic  
PrioritynormalSeverityminorReproducibilityalways
Status closedResolutionunable to reproduce 
Product Version3.0.2 
Summary0003649: Emails in Inbox not appearing correctly
Description

Emails in the mail list are not being displayed correctly, and are just replaced by green boxes. Some emails at the bottom of the list get displayed ok. When refreshing the list while scrolled down to different parts of the list, sometimes different emails become visible and previously visible emails becomes blank.

If a search term is used and the email list shows fewer emails, it seems to show all emails correctly.

Steps To Reproduce

Logging in with any user shows the same behaviour.
Logging in from different machines (from LAN connections) seems to show the same behaviour.
Logging in from different machines (from external connections) seems to show the same behaviour.

Additional Information

Our SOGo setup is quite young, but has been working fine for a few weeks before this issue started to occur. The installation was done using 3.0.2 from the start.

TagsNo tags attached.

Activities

lewisaust

lewisaust

2016-04-28 22:25

reporter  

SOGo.jpg (147,140 bytes)   
SOGo.jpg (147,140 bytes)   
lewisaust

lewisaust

2016-05-05 06:33

reporter   ~0010045

I have found the cause of the error.

When there is an email in the inbox with an email attatched to it (email as an attachment through outlook), it fails to load the email. SOGo terminates loading emails from then on, so all other emails appear blank (green).

The following error is logged:
May 05 16:12:10 sogod [6607]: <0x0x7f07e26cf5f0[NGImap4Client]> ERROR(-[NGImap4Client _processCommandParserException:]): catched IMAP4 parser exception NGImap4ParserException: unexpected char < > expected <(>
May 05 16:12:10 sogod [6607]: [ERROR] <0x0x7f07e1f6de90[NGImap4Connection]> Error fetching 1 uids for url: imap://user1%40example.com@imap.example.com:143/INBOX/
ludovic

ludovic

2016-05-05 17:28

administrator   ~0010048

Export that email as an EML file, zip it and attach it to this ticket.
lewisaust

lewisaust

2016-05-10 06:23

reporter  

{D400A8AD-A9A3-4F2A-B682-D40E7AA479D2}.eml (17,715 bytes)
lewisaust

lewisaust

2016-05-10 06:27

reporter   ~0010092

I have attached the eml file (sorry forgot to zip it).

Sensitive information has been removed but it still opens fine in outlook and other imap clients (Aquamail [android]) but still causes the issue in sogo.

I have also tried with the excel attachment removed from the attached email, and it does not seem to cause the issue.
ludovic

ludovic

2016-05-10 13:04

administrator   ~0010094

Works for me with the latest code. Try the nightly build or the upcoming 3.1 release, reopen if necessary.

Issue History

Date Modified Username Field Change
2016-04-28 22:25 lewisaust New Issue
2016-04-28 22:25 lewisaust File Added: SOGo.jpg
2016-05-05 06:33 lewisaust Note Added: 0010045
2016-05-05 17:28 ludovic Note Added: 0010048
2016-05-05 17:28 ludovic Severity major => minor
2016-05-10 06:23 lewisaust File Added: {D400A8AD-A9A3-4F2A-B682-D40E7AA479D2}.eml
2016-05-10 06:27 lewisaust Note Added: 0010092
2016-05-10 13:04 ludovic Note Added: 0010094
2016-05-10 13:04 ludovic Status new => closed
2016-05-10 13:04 ludovic Assigned To => ludovic
2016-05-10 13:04 ludovic Resolution open => unable to reproduce