View Issue Details

Jump to NotesJump to History
IDProjectCategoryView StatusDate SubmittedLast Update
0003134SOGoWeb Mailpublic2015-03-17 11:552015-03-17 12:36
ReporterAltibox Assigned To 
PrioritynormalSeverityfeatureReproducibilityalways
Status newResolutionopen 
PlatformLinuxOSRHELOS Version6.6
Product Version2.2.16 
Summary0003134: Attachment upload and sending
Description

We are experiencing problems with attachment uploading and sending mail with attachments. After complaints from our customers I did some testing on our production environment.

I tested sending attachments of different sizes, 1MiB, 5MiB 10MiB and 20MiB.

Sending 1MiB and 5MiB worked as expected. The attachment was uploaded and sendt attached to the email.

10MiB and 20MiB attachments did not work as expected. After choosing a file to attach and then clicking the "Send" button I get the
warning that is shown in the attached image. The two different choices, "Stay on Page" and "Leave Page", lead to the same outcome. T
he email is sent without the attachment. It is saved to the INBOX.Drafts folder with the attachment, and also saved to the INBOX.Sent folder without the attachment. It seems that the window for sending mail is trying to close before the attachment is done uploading, which leads to the problem I have described.

The exact filesize that this problem occurs is unknown, it might be different for you. On our production system the behavior problem
occured somewhere between 5MiB and 10MiB.

I have a high level proposal for a solution for this problem in the form a feature suggestion. Would it be possible to get an uploader implemented? The idea is as follows.

1) The user chooses an file to attach and clicks "Open" to start upload
2) The window shows a progress bar for the upload of the attachement, and the "Send" button is deactivated
3) After the attachment has finished uploading the "Send" button is activated and the user can send the email

Steps To Reproduce

1) Compose an email
2) Attach a "big" file (~10MiB in our case)
3) Click "Send"

TagsNo tags attached.

Activities

Altibox

Altibox

2015-03-17 11:55

reporter  

sogo-screenshot.png (74,392 bytes)   
sogo-screenshot.png (74,392 bytes)   
francis

francis

2015-03-17 12:17

administrator   ~0008285

The little round icon on the left of the attachment filename already acts as a progress bar (1/4 increments).

As you suggest, we could disable the send button while a file is being uploaded.
Altibox

Altibox

2015-03-17 12:36

reporter   ~0008286

You are right, it seems my problem is somewhat my own fault.

I tested in both Chrome and Firefox, I saw the little upload button and the text turned turned blue when the attachment was finished uploading.

The upload button is quite small and gray, would it be possible to make a bigger upload progress bar and give it some color (green maybe?) to make it a little more obvious that file upload is ongoing?

Issue History

Date Modified Username Field Change
2015-03-17 11:55 Altibox New Issue
2015-03-17 11:55 Altibox File Added: sogo-screenshot.png
2015-03-17 12:17 francis Note Added: 0008285
2015-03-17 12:36 Altibox Note Added: 0008286