View Issue Details
ID | Project | Category | View Status | Date Submitted | Last Update |
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0004180 | SOGo | ActiveSync | public | 2017-05-28 00:38 | 2017-06-16 18:58 |
Reporter | zhb | Assigned To | ludovic | ||
Priority | normal | Severity | minor | Reproducibility | always |
Status | closed | Resolution | suspended | ||
Product Version | 3.2.9 | ||||
Summary | 0004180: Contacts not synced with Android OS + BlackBerry Hub (ActiveSync client) | ||||
Description | Dear developers, I setup ActiveSync account on Android OS (6 and 7) with BlackBerry Hub, it syncs mail messages and calendars perfectly, but not Contacts, to be more accurate, it doesn't sync the Personal Address Book. Other contact lists are ok.
I tried to move all contacts from "Personal Address Book" to a newly created list, BlackBerry Hub syncs the contacts perfectly -- even i didn't enable the option "Synchronize (Microsoft Enterprise ActiveSync)" in list Properties setting page. Then i moved back all contacts to "Personal Address Book", BlackBerry Hub doesn't sync any contacts. The question is, is it a BlackBerry Hub issue, or a SOGo (compatible) issue? Is it possible for you guys to test and "fix" it on SOGo side? | ||||
Tags | No tags attached. | ||||
BTW, BlackBerry Hub used to sync everything perfectly, but after i upgraded an old SOGo to a newer nightly build, it stopped working (and doesn't work with the latest nightly build either.) No sogo config file change at all, and "Personal Address Book" has option "Synchronize (Microsoft Enterprise ActiveSync)" enabled (it cannot be disabled actually). So i think it might be a SOGo issue and i appreciate if you can try to reproduce it.
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It is the same using the default Exchange connector on Android OS as well, contacts (except sometimes a few) don't get synced. I sometimes get one to sync by saving a change to the contact in the web-interface, but this doesn't work reliably. |
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@zhb It works for me. I tested with BlackBerry Hub on a device with Android 6.0. |
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Unfortunately, it doesn't work for me with Android 6 + BlackBerry Hub. Any debug hint for me? |
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hmm. Following sed (or a similar one) would strip sensitive data: |
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I can see data in the output of "sogo-tool -v manage-eas listfolders <my-email> <device-id>": ######### metadata Name: {CleanoutDate = "2017-06-05 01:18:45 +0000"; DateCache = {}; FolderOptions = {BodyPreferenceType = 1; FilterType = 0; MIMESupport = 0; MIMETruncation = 8; }; SyncCache = {"1E5D-592E7580-101-7824CD80.vcf" = 1496216910; "1E5D-592E7580-103-7824CD80.vcf" = 1496216910; Even worse, it didn't sync the default "Personal Address Book", but it synced another one even i didn't have option "Synchronize (Microsoft Enterprise ActiveSync)" enabled for the address book. And now it doesn't sync any folder. No changes made to both server side and client (phone) side. I will capture a sogo.log with "SOGoEASDebugEnabled = YES" option enabled soon. Thanks for helping. |
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Odd enough, it now syncs "Personal Address Book". No changes made to both server side and client (phone) side. |
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Re-open if you have hard evidences. |
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Date Modified | Username | Field | Change |
---|---|---|---|
2017-05-28 00:38 | zhb | New Issue | |
2017-05-28 00:42 | zhb | Note Added: 0011836 | |
2017-05-28 00:43 | zhb | Note Edited: 0011836 | |
2017-05-28 00:45 | zhb | Note Edited: 0011836 | |
2017-05-30 05:19 | rogiervandervelde | Note Added: 0011844 | |
2017-05-30 16:55 | tfu | Note Added: 0011850 | |
2017-05-31 01:16 | zhb | Note Added: 0011890 | |
2017-05-31 05:16 | tfu | Note Added: 0011891 | |
2017-06-05 01:39 | zhb | Note Added: 0011898 | |
2017-06-05 01:46 | zhb | Note Added: 0011899 | |
2017-06-16 18:58 | ludovic | Note Added: 0011978 | |
2017-06-16 18:58 | ludovic | Status | new => closed |
2017-06-16 18:58 | ludovic | Assigned To | => ludovic |
2017-06-16 18:58 | ludovic | Resolution | open => suspended |