Scalable OGo (SOGo)

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IDProjectCategoryView StatusDate SubmittedLast Update
0004368SOGoBackend Address Bookpublic2018-01-02 03:392018-01-12 14:20
Reporterali_777 
Assigned Toludovic 
PriorityhighSeveritymajorReproducibilityalways
StatusclosedResolutionno change required 
Platform[Server] LinuxOSRHEL/CentOSOS Version7
Product Version3.2.10 
Target VersionFixed in Version 
Summary0004368: Outlook Global Address Book didn't show (even with search)
DescriptionIt seems GAL for outlook 2013 didn't work.
I tried with 2 different PC. no luck.
Also as I searched in previous ticket in this forum, they all show it can be solved using search in address book of contact module and then close ticket. BUT IT REALLY DIDN'T WORK. I can just the contact shows in web as global address.
Actually I think the only reason for some users (Like me) to install and use sogo maybe was just sync and pulling global address book to outlook. because official website also shows some limitation maybe occurred with other thing (calendar, ..) in outlook too. I also use the exact version that told.
Steps To ReproduceI use Outlook 2013
remove and again add account didn't helpful.
also tried to search in contact module of outlook with "dot" (.) or name of a contact, it didn't show anything.
I use native outlook contact with Active Sync. here is the log:
(xxx.yyy.zzz is sample account)

# tail /var/log/sogo/sogo.log
Jan 02 03:15:28 sogod [3049]: <0x0x5617e17bb340[SOGoActiveSyncDispatcher]> Sleeping 30 seconds while detecting changes for user XXX@YYY.ZZZ in Ping...
Jan 02 03:15:59 sogod [3049]: <0x0x5617e17bb340[SOGoActiveSyncDispatcher]> Sleeping 30 seconds while detecting changes for user XXX@YYY.ZZZ in Ping...
Jan 02 03:16:16 sogod [3044]: [WARN] <0x0x5617e14900a0[WOWatchDogChild]> pid 3049 has been hanging in the same request for 36 minutes
Jan 02 03:16:29 sogod [3049]: <0x0x5617e17bb340[SOGoActiveSyncDispatcher]> Sleeping 30 seconds while detecting changes for user XXX@YYY.ZZZ in Ping...
Jan 02 03:16:59 sogod [3049]: <0x0x5617e17bb340[SOGoActiveSyncDispatcher]> Sleeping 30 seconds while detecting changes for user XXX@YYY.ZZZ in Ping...
Jan 02 03:17:16 sogod [3044]: [WARN] <0x0x5617e14900a0[WOWatchDogChild]> pid 3049 has been hanging in the same request for 37 minutes
Jan 02 03:17:30 sogod [3049]: <0x0x5617e17bb340[SOGoActiveSyncDispatcher]> Sleeping 30 seconds while detecting changes for user XXX@YYY.ZZZ in Ping...
Jan 02 03:18:00 sogod [3049]: <0x0x5617e17bb340[SOGoActiveSyncDispatcher]> Sleeping 30 seconds while detecting changes for user XXX@YYY.ZZZ in Ping...
Jan 02 03:18:16 sogod [3044]: [WARN] <0x0x5617e14900a0[WOWatchDogChild]> pid 3049 has been hanging in the same request for 38 minutes
Jan 02 03:18:31 sogod [3049]: <0x0x5617e17bb340[SOGoActiveSyncDispatcher]> Sleeping 30 seconds while detecting changes for user XXX@YYY.ZZZ in Ping...
Additional Informationplease let me know if there is anything is wrong.
I'm Sorry but if the only ALWAYS TRUE specification that sogo tell about officially doesn't work well, what should we really do? please help that we can use this feature.
I also hope we can use all of its capabilities in STABLE way soon too.
Thanks in advance.
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-  Notes
User avatar (0012507)
ludovic (administrator)
2018-01-12 14:20

GAL is NOT supported by Outlook 2013/2016 over ActiveSync - that is an Outlook limitation, not a SOGo one.

- Issue History
Date Modified Username Field Change
2018-01-02 03:39 ali_777 New Issue
2018-01-12 14:20 ludovic Note Added: 0012507
2018-01-12 14:20 ludovic Status new => closed
2018-01-12 14:20 ludovic Assigned To => ludovic
2018-01-12 14:20 ludovic Resolution open => no change required


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