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|ID||Project||Category||View Status||Date Submitted||Last Update|
|0004414||SOGo||Web Preferences||public||2018-03-06 13:09||2018-06-28 14:45|
|Platform||Linux||OS||Ubuntu||OS Version||16.04 LTS|
|Target Version||Fixed in Version|
|Summary||0004414: Language preferences overridden by selected language in login page|
|Description||Any selected language o default language on SOGo login page overrides the previously user saved language preferences.|
It's annoying for users because they are trusting on their saved preferences and login page selected language is what they get.
The worst thing is they lost their language preference.
|Steps To Reproduce||1. UserA sets English in language preferences|
2. UserA does a log out
At this point UserA backup file contains "SOGoLanguage = English;"
3. Login page is configured with French language as default
4. UserA does a log in without changing default selected language (French) because his saved preferences contains "English"
5. UserA gets French language overridden his French language preference.
At this point UserA backup file contains "SOGoLanguage = French;"
|Tags||No tags attached.|
|Attached Files||20180307.debug.log.changing.language.preference.txt [^] (56,332 bytes) 2018-03-07 04:34 [Show Content]|
|I can reproduce this issue with Firefox 54.0 and Chrome 64.0.3282.186 (64 bits)|
|I can't reproduce this issue. Have you modified SOGoRootPage.wox?|
I haven't modified SOGoRootPage.wox file
root@sybill1:~# ls -altr /usr/lib/GNUstep/SOGo/Templates/MainUI/SOGoRootPage.wox
-rw-r--r-- 1 root root 7469 Jul 5 2017 /usr/lib/GNUstep/SOGo/Templates/MainUI/SOGoRootPage.wox
I've attached an extract of debug log file named "20180307.debug.log.changing.language.preference.txt" that contains the proof that login page always modifies Language preferences at login time (I've reproduced this issue on test and production servers).
I've activated mysql debug on a test server and then:
1. I've configured Spanish language to user usuari.ana in preferences and debug file shows an "UPDATE sogo_user_profile " command with "SOGoLanguage": "SpanishSpain". That's correct.
2. After that, usuari.ana does a logout.
3. Then usuari.ana does a login again but selecting Catalan language in login page and then debug log file shows an "UPDATE sogo_user_profile command with "SOGoLanguage": "Catalan": this is wrong so that's the proof that login page always modifies user preferences.
I hope it helps you to resolve this issue.
|This behaviour is as designed. If the user changes the language on the login page, it will become the user's default language.|
|No bug, as designed.|
If this behaviour is as designed then why do you let to choose language on General Preferences?
That's confusing users and they are complaining about this behaviour.
If you keep this behaviour perhaps you would have to remove this language preference.
We would prefer language preference saved by users takes preference over language choosed in login page.
Christian Mack (developer)
I think the problem stems from the fact, that the login page automatically always selects the browser language in the language field.
In earlier SOGo versions that field was not set automatically.
Therefore the language chosen by setting the language in Preferences from the user was used on login.
The browser language should only be used, if the user didn't set any language before and didn't select a language in the login page.
Else when using computers, which do not belong to you, you will always get the language the admin set for the Browser you use, instead of your preferred language.
This is not true.
The login page uses the language of the browser if it is in the SOGoSupportedLanguages parameter. Otherwise it will fallback to the SOGoLanguage parameter.
If you don't manually change the language on the login page, the interface will use the user's language once authenticated.
You said "If you don't manually change the language on the login page, the interface will use the user's language once authenticated."
I haven't noticed this behaviour in my tests.
In fact, in login page there's no option to left language blank, there is always a language selected
My Sogo server uses SOGoSupportedLanguages by default, so it supports all languages, sometimes I tried to force SOGoLanguage too, but always login page won.
My tests always show that login page language, whatever it be, manually chosen o automatically configured from web browser language, always becames the new user language (mysql sogo debug log shows that).
As I said, its a very confusing behaviour for users.
Christian Mack (developer)
Just to clarify.
In SOGo V2 + V3 the language set by browser will always set the preferred language of the user upon login.
In SOGo V4 the behaviour is as francis described.
I have the same problem than the original reporter (and I'm using SOGo 4.0). And I think too that this is a bug. If this is working as designed, then the design is flawed.
The problem is that the user has no way of setting a language preference that would override the language of the browser. The login form *always* preselects the language of the browser from the language dropdown. And when the user then logs on without changing the pre-selected language, he will get this language even if he had previously configured a different language preference in the SOGo settings.
So, in short: If a user wants a different language than his browser's language, he needs to manually select this *every time* when logging in. Or his administrator would have to remove all other languages for everyone (via the SOGoSupportedLanguages parameter) to make another language than the browser language the pre-selected language in the login form.
Like others have pointed out too, I think it is common that people may have a different SOGo language preference than is the browser language. So there should be a way that the user's "globally" configured language preference in the SOGo general settings dialog overrides the automatically preselected language in the login form.
So in the SOGo general settings, there should e.g. be a checkbox "Always use this language" and when it's checked the chosen language will be kept even when the user next time logs in with a different language chosen in the login form.
Or there should be an additional entry in the language dropdown "As chosen on login form", which is the default (and matches the current behavior). But when the user then explicitely selects a language preference in the general settings, then this should always take precedence over what's chosen on the login form.
Another (but I think less good) possibility would be to add a new parameter that allows to disable the automatic language pre-selection based on the browser language (SOGoLanguage should be always pre-selected then). Or the user's language preference as set in general settings is stored in a cookie and this - if present - takes precedence over the browser language when preselecting the language on the login form.
|2018-03-06 13:09||ASolana||New Issue|
|2018-03-06 13:18||ASolana||Note Added: 0012626|
|2018-03-06 15:30||francis||Note Added: 0012628|
|2018-03-07 04:12||ASolana||Note Added: 0012638|
|2018-03-07 04:34||ASolana||File Added: 20180307.debug.log.changing.language.preference.txt|
|2018-03-07 04:50||ASolana||Note Added: 0012639|
|2018-03-07 06:29||francis||Note Added: 0012640|
|2018-03-13 16:52||ludovic||Note Added: 0012691|
|2018-03-13 16:52||ludovic||Status||new => resolved|
|2018-03-13 16:52||ludovic||Resolution||open => no change required|
|2018-03-13 16:52||ludovic||Assigned To||=> ludovic|
|2018-03-15 06:37||ASolana||Note Added: 0012707|
|2018-03-15 06:37||ASolana||Status||resolved => feedback|
|2018-03-15 06:37||ASolana||Resolution||no change required => reopened|
|2018-03-16 10:15||Christian Mack||Note Added: 0012732|
|2018-03-19 09:04||francis||Note Added: 0012782|
|2018-03-20 13:41||ASolana||Note Added: 0012790|
|2018-03-20 13:41||ASolana||Status||feedback => assigned|
|2018-03-20 13:56||francis||Note Added: 0012791|
|2018-03-20 13:56||francis||Note Deleted: 0012791|
|2018-04-18 09:28||Christian Mack||Note Added: 0012849|
|2018-06-28 14:45||isibaar||Note Added: 0012931|
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