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IDProjectCategoryView StatusDate SubmittedLast Update
0004569SOGoWeb Mailpublic2018-10-10 12:252018-10-10 22:09
Assigned Tofrancis 
StatusclosedResolutionno change required 
Platform[Server] LinuxOSDebianOS Version8 (Jessie)
Product Version3.2.10 
Target VersionFixed in Version 
Summary0004569: Empty webmail page on login with specific user
DescriptionWhen I login with a specific user, I get a blank screen and nothing else. If I manually change the URL while logged in as this user from the Mail sub-app to the Calendar sub-app I get the calendar properly. Switching to mail makes the page blank again. Changing the URL to Mail/view#!/Mail/0/INBOX.Sent (or draft) also works, it's just the inbox that doesn't work.

Browser log shows "Transition Rejection($id: 2 type: 6, message: The transition errored, detail: Mailbox not found)". Other users works just fine, other clients (thunderbird, etc) works OK with this same user.
Steps To ReproduceLogin with specific user.
Additional InformationNothing unusual on sogo, apache or dovecot logs, except for this on sogo.log:

Oct 10 11:15:04 sogod [6630]: "POST /SOGo/so/foo@bar/Mail/0/folderINBOX/view HTTP/1.1" 200 96418/48 0.967 - - 16M

I thought that the POST size could be limiting sogo (as the user has a large number of emails stored in several folders and subfolders), but I raised it to 30M on php.ini but the problem continues.
TagsNo tags attached.
Attached Files

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-  Notes
fernando2 (reporter)
2018-10-10 12:28

Forgot to add: sogo version is
(Didn't try upgrading to latest nightly build, will do it later, it has been reported here [^] that an upgrade fixed a similar issue as "[sogo] remove NUL chars from JSON now")
fernando2 (reporter)
2018-10-10 20:56

Solved by upgrading to

- Issue History
Date Modified Username Field Change
2018-10-10 12:25 fernando2 New Issue
2018-10-10 12:28 fernando2 Note Added: 0013090
2018-10-10 20:56 fernando2 Note Added: 0013091
2018-10-10 22:09 francis Status new => closed
2018-10-10 22:09 francis Assigned To => francis
2018-10-10 22:09 francis Resolution open => no change required

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