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IDProjectCategoryView StatusDate SubmittedLast Update
0004672SOGoActiveSyncpublic2019-02-08 15:482019-04-07 04:25
ReporterIcki153 
Assigned To 
PrioritynormalSeverityminorReproducibilityalways
StatusnewResolutionopen 
PlatformClientOSAndroidOS VersionOreo
Product Version4.0.5 
Target VersionFixed in Version 
Summary0004672: Sogo Shared Calendar & Active Sync Android
DescriptionHello,

i have problems with Shared Calendar and Active Sync on Android. Personal Calendar are working fine. But if i share a calendar to other User the calendar is initial synced. If I create an event its never uploaded to server. If I use Exchange or SOGo directly then the events created. Any Idea?

Best regards
Steps To ReproduceCreate Event in Public Calendar in SOGo -> Synced to Android = working
Create Event in Public Calendar in Android -> Synced to SOGo = not working
Additional InformationIn attached log files.
TagsNo tags attached.
Attached Filestxt file icon android to sogo.txt [^] (6,062 bytes) 2019-02-08 15:48 [Show Content]
txt file icon sogo to android.txt [^] (11,344 bytes) 2019-02-08 15:49 [Show Content]
txt file icon android to sogo_1.txt [^] (15,492 bytes) 2019-02-15 16:10 [Show Content]
txt file icon update event on sogo + sync on android.txt [^] (28,562 bytes) 2019-02-15 16:11 [Show Content]
txt file icon manual_sync.txt [^] (12,947 bytes) 2019-02-25 15:14 [Show Content]

- Relationships Relation Graph ] Dependency Graph ]

-  Notes
(0013329)
tfu (reporter)
2019-02-11 01:21

In android_to_sogo.txt I don't see any shared calendar related request coming from the client. Does the file contain the right part of the log around the time when you create an event into the shared calendar?
Are you able to update an event into the shared calendar?
(0013369)
Icki153 (reporter)
2019-02-15 16:10

I checked it again. Wait few minutes more and there are more lines. I attached a new log. But its only few more lines. By testing i noticed when i create or update an event on PC/Sogo Webinterface then all events I created/updated on Android where synced.

1. create event on android
2. log when i updated at sogo and the events from android where synced
(0013371)
tfu (reporter)
2019-02-16 03:44

If I understand you right, changes on android are synced to server only when there are changes on server to be sent to client. Right? When

In android to sogo_1.txt I see just some sync-requests (server->client) and Pings (push). You could try to change from push-sync to manual sync and check again.
(0013372)
Icki153 (reporter)
2019-02-16 11:10

Yeah thats right.

How can i change this? Or do you mean i should click on synchronize in Android calendar before the push is done?
(0013373)
tfu (reporter)
2019-02-16 14:51

>>How can i change this?
It's a setting of the ActiveSync account on your mobile.

Check what's happening when you do a manual sync after you have added an event.
(0013416)
Icki153 (reporter)
2019-02-25 15:14

Now i had time to test it.

It's already the same when I do an manual sync. Here's the log. It looks like the other logs when push sync is active.
(0013417)
tfu (reporter)
2019-02-26 05:24

I'm not able to reproduce the problem.

Can you try to test with multiple calendars instead of a shared calendar.
If you see the same problem it could be a problem with the APP used on your mobile phone.
You could try to test with other apps like Nine or Touchdown just to check whether the behavior is changing.
(0013433)
Icki153 (reporter)
2019-03-09 12:08

I give it a try and it works well with nine. Thank you for help.
(0013497)
Socs28 (reporter)
2019-03-26 13:55

I can confirm I am having the same issue. Manual sync doesn't doesn't work.
(0013498)
Socs28 (reporter)
2019-03-26 13:57

I am on SOGo 4.0.7 with Android 9 on a Samsung Galaxy S10, and it doesn't matter if I use the Android Exchange account or the Samsung Exchange ActiveSync account.
(0013500)
tfu (reporter)
2019-03-28 05:13

As stated above, I'm not able to reproduce the problem.
Can you try to test with multiple calendars instead of a shared calendars.

I more complete sogo.log (SOGoEASDebugEnabled) of a test would help + some description of timing when events were added/changed on server or client.

If you could test with a non-Samsung device would help to get a more complete picture.
(0013502)
Socs28 (reporter)
2019-03-28 16:06

What do you mean by multiple calendars instead of shared calendars? My son has an LG smartphone and has the same result. I'll enable EAS debug and post.
(0013503)
tfu (reporter)
2019-03-28 16:53

>>What do you mean by multiple calendars instead of shared calendars?
>>
You confirmed that you have same problem as reported in the bug, so I assume you are using shared calendars. I just want to see whether multiple calendars work (i.e. create an additional calendar via the webui and check whether it is synced).
(0013505)
Socs28 (reporter)
2019-03-29 12:46

A second nonshared calendar works fine, though sometimes ends up duplicating appointments
(0013508)
Socs28 (reporter)
2019-03-29 18:49

For whatever reason this has started working close to properly. I will update if it stops again. I am not aware of anything being updated.
(0013526)
tfu (reporter)
2019-04-06 08:05

I think I found the cause of the problem. The issue is caused by the FolderSync response when having multiple calendars to sync.
As fare I can say the problem is specific to Samsung devices.
Working on a fix....
(0013528)
tfu (reporter)
2019-04-07 04:25

I've sent a potential fix to Ludovic for review.
Note: When the fix is included the EAS profile has to be recreated.

- Issue History
Date Modified Username Field Change
2019-02-08 15:48 Icki153 New Issue
2019-02-08 15:48 Icki153 File Added: android to sogo.txt
2019-02-08 15:49 Icki153 File Added: sogo to android.txt
2019-02-11 01:21 tfu Note Added: 0013329
2019-02-15 16:10 Icki153 Note Added: 0013369
2019-02-15 16:10 Icki153 File Added: android to sogo_1.txt
2019-02-15 16:11 Icki153 File Added: update event on sogo + sync on android.txt
2019-02-16 03:44 tfu Note Added: 0013371
2019-02-16 11:10 Icki153 Note Added: 0013372
2019-02-16 14:51 tfu Note Added: 0013373
2019-02-25 15:14 Icki153 Note Added: 0013416
2019-02-25 15:14 Icki153 File Added: manual_sync.txt
2019-02-26 05:24 tfu Note Added: 0013417
2019-03-09 12:08 Icki153 Note Added: 0013433
2019-03-26 13:55 Socs28 Note Added: 0013497
2019-03-26 13:57 Socs28 Note Added: 0013498
2019-03-28 05:13 tfu Note Added: 0013500
2019-03-28 16:06 Socs28 Note Added: 0013502
2019-03-28 16:53 tfu Note Added: 0013503
2019-03-29 12:46 Socs28 Note Added: 0013505
2019-03-29 18:49 Socs28 Note Added: 0013508
2019-04-06 08:05 tfu Note Added: 0013526
2019-04-07 04:25 tfu Note Added: 0013528


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