View Issue Details

IDProjectCategoryView StatusLast Update
0005068SOGoActiveSyncpublic2020-06-30 16:02
Reporterrobott Assigned To 
PrioritynormalSeverityminorReproducibilityrandom
Status newResolutionopen 
Platform[Server] LinuxOSRHEL/CentOSOS Version7
Product Version4.3.2 
Summary0005068: Outlook stop syncing after full sync
Description

Hi,

i have problem after syncing outlook profiles when the initial sync is done it wont sync any other new emails. Server status in Outlook is disconected (and also the time stamp of the last time it was synced)
Log from the server is like this:
Jun 30 13:50:16 sogod [23764]: <0x0x55b774ef5a70[SOGoActiveSyncDispatcher]> Cache cleanup needed for device E1E158B9C69245DAAF8AEB6B1D29001F - user: user syncKey: 54180-163974 cache: 54180-163988
Jun 30 13:50:16 sogod [23764]: <0x0x55b775165980[NGImap4Client]> Note: no key found for sorting, using 'DATE': (null)
Jun 30 13:50:18 sogod [23764]: <0x0x55b774ef5a70[SOGoActiveSyncDispatcher]> Cache cleanup needed for device E1E158B9C69245DAAF8AEB6B1D29001F - user: user syncKey: 13009-21040 cache: 13012-21043
Jun 30 13:50:18 sogod [23764]: <0x0x55b775165980[NGImap4Client]> Note: no key found for sorting, using 'DATE': (null)
Jun 30 13:50:19 sogod [23764]: <0x0x55b774ef5a70[SOGoActiveSyncDispatcher]> Cache cleanup needed for device E1E158B9C69245DAAF8AEB6B1D29001F - user: user syncKey: 1931-2125 cache: 1933-2127
Jun 30 13:50:19 sogod [23764]: <0x0x55b775165980[NGImap4Client]> Note: no key found for sorting, using 'DATE': (null)
Jun 30 13:50:20 sogod [23764]: <0x0x55b774ef5a70[SOGoActiveSyncDispatcher]> Cache cleanup needed for device E1E158B9C69245DAAF8AEB6B1D29001F - user: user syncKey: 6-14572 cache: 14565-28267

TagsNo tags attached.

Activities

tfu

tfu

2020-06-30 16:02

reporter   ~0014447

Set SOGoEASDebugEnabled = YES and provide your sogo.log containing the request/response before you get above messages.

Issue History

Date Modified Username Field Change
2020-06-30 08:10 robott New Issue
2020-06-30 16:02 tfu Note Added: 0014447