Community support is offered through the mailing list. You can subscribe to it and ask questions related to SOGo.
The SOGo community is very large and active so do not hesitate to subscribe to the mailing list and ask questions. However, please make sure to respect the following guidelines when posting a new message :
Groupware deployment projects are complex in nature because they usually involve many different technologies. We have done hundreds of large-scale deployment projects for prestigious organizations, all around the world. Let us help you make this deployment project a success by using our unmatched expertise!
If you are looking for a SOGo expert to help you:
Bronze |
Silver |
Gold |
Platinum |
|
---|---|---|---|---|
Duration | 1 year prepaid contract. Unused tickets are not prolonged. | |||
Support Method | Support Portal | Support Portal / Phone | Support Portal / Phone | Support Portal / Phone |
Response Time | 1 business day | 4 business hours | 2 business hours | 1 business hour |
Support Hours | Office Hours | Office Hours | Office Hours | Office Hours |
Notifications | None | Security | Security / Bug Fixes | Security / Bug Fixes |
Bug Fixes | No | No | No | Yes |
Included Incidents | 5 | 10 | 30 | 75 |
Included Consulting Hours | - | - | 4 | 8 |
Cost | 500 € | 1,500 € | 5,000 € | 7,500 € |
Order | Order | Order | Order |
From the version 1.0.2 of SOGo, groups are now supported. Groups have to be defined in an LDAP server and must have an email address. They can be used in SOGo when :
When scheduling a meeting with a group, SOGo will decompose the group as soon as the event is saved. Groups decomposition consist of fetching the members of the groups - replacing groups with their members in the attendees list.
As an exemple, if you have a “management” group defined in your LDAP server as :
dn: cn=management,ou=groups,dc=inverse,dc=ca
objectClass: top
objectClass: groupOfNames
cn: management
mail: management@inverse.ca
member: cn=bob,ou=people,dc=inverse,dc=ca
member: cn=alice,ou=people,dc=inverse,dc=ca
When you actually add “management@inverse.ca” in the attendee list while creating an event, Bob and Alice will actually receive the invitation and will be present in the attendee list.
Note that the groups support is a work in progress. Support for dynamic groups needs to be added.
If you encounter a possible bug with SOGo, you can access our bug tracking system.
By default you will have the viewer rights, but you need to contact us to upgrade your account to report issues (the procedure is detailed on the bug tracker).
Please make sure to respect the following guidelines when reporting a bug: