Community

Community support is offered through the mailing list. You can subscribe to it and ask questions related to SOGo.

The SOGo community is very large and active so do not hesitate to subscribe to the mailing list and ask questions. However, please make sure to respect the following guidelines when posting a new message :

  • post constructive emails - rants will be automatically discarded
  • consult the FAQ for previously answered questions
  • send plain text message (no HTML or Rich Text) to avoid getting rejected by our spam filters
  • avoid replying to a message on top of the quoted text of the previous correspondence

Wiki

You can also visit and contribute to the official SOGo Wiki maintained by SOGo users.

Go to the Wiki

Consulting Services

Groupware deployment projects are complex in nature because they usually involve many different technologies. We have done hundreds of large-scale deployment projects for prestigious organizations, all around the world. Let us help you make this deployment project a success by using our unmatched expertise!

If you are looking for a SOGo expert to help you:

  • Install, configure, customize and optimize the solution to meet your needs
  • Perform a pre or post-implementation audit to make sure your SOGo deployment performs optimally
  • Correct a specific issue with your installation or with components related to it
  • Migrate calendars, address books and emails from a previous solution to SOGo
  • Efficiently integrate SOGo with in-house systems (CRM, ERP, portal, etc.)
  • Develop specific features mentioned in the roadmap, vertical to your environment or others

Contact Us


Support Packages

Bronze
Silver
Gold
Platinum
Duration 1 year 1 year 1 year 1 year
Support Method Support Portal Support Portal / Phone Support Portal / Phone Support Portal / Phone
Response Time 1 business day 4 business hours 2 hours 1 hour
Support Hours From 8:00am
to 5:00pm EST/EDT - Monday to Friday
From 8:00am
to 5:00pm EST/EDT - Monday to Friday
24 / 7 24 / 7
Multi-Server No No Yes Yes
Notifications None Security Security / Bug Fixes Security / Bug Fixes
Bug Fixes No No No Yes
Included Incidents 5 10 30 75
Included Consulting Hours - - 2 4
Cost $750 USD
700 €
$1,500 USD
1400 €
$5,000 USD
4600 €
$10,000 USD
9200 €
Order Order Order Order
More incident credits are consumed when support is offered outside 8:00am to 5:00pm EST/EDT - Monday to Friday. Contact us for details.

Supported operating systems:

  • Red Hat Enterprise Linux (RHEL) 5+
  • Community ENTerprise Operating System (CentOS) 5+
  • Debian 4+
  • Ubuntu 8+

The support packages do not include:

  • components installation
  • custom development
  • preventive system monitoring
  • training and documentation

The included consulting hours can be consumed for:

  • architecture design and review
  • migration from another system
  • performance tuning
  • best practices

Reselling SOGo Support

If you want to resell SOGo support contracts to your customers, and even better, participate in providing support, contact us to learn more about the partner programs offered by Inverse.

Documentation

SOGo - Installation and Configuration Guide
For SOGo version 4.0.1
Mozilla Thunderbird - Installation and Configuration Guide
For SOGo version 4.0.1
Outlook Connector Configuration Guide
For SOGo version 4.0.1
SOGo - Installation and Configuration Guide
For SOGo version 3.2.10
Mozilla Thunderbird - Installation and Configuration Guide
For SOGo version 3.2.10
Native Microsoft Outlook Configuration Guide
For SOGo version 3.2.10
SOGo - Installation and Configuration Guide
For SOGo version 2.3.23
Mozilla Thunderbird - Installation and Configuration Guide
For SOGo version 2.3.23
Native Microsoft Outlook Configuration Guide
For SOGo version 2.3.23

FAQ

How can I backup/restore my user data?

A new utility was provided after release 1.0.4 that enables a site administrator to backup the user data. The utility, named “sogo-tool”, is actually a wrapper around different administrative commands, among which the “restore” and “backup” commands.

backup

In order to backup the data of all, one or some users, you simply need to issue the following command:

sogo-tool backup output-directory ALL

or

sogo-tool backup output-directory user1 user2 ...

The directory “output-directory” will be created automatically if it does not exist. The backup files will be put there, under the system identifier of the corresponding user. Each backup file will contain the different folders along with their respective acl, the set of user preferences and a copy of the user record found in the LDAP authentication database.

restore

In order to restore the user data, 3 steps are available from the “restore” command.

To list the folders that can be restored for a specific user:

sogo-tool restore -l output-directory user

This will list the different folder ids and corresponding display names. Once chosen, each directory can be restored with the following command:

sogo-tool restore -f folderid output-directory user

This will restore the folder non-destructively, by restoring the items that were deleted after the backup. To restore all available folders, simpy type “ALL” in place of the folder id. Another variant of that command is to use “-F” instead of “-f”, which will restore the data in a destructive manner, restoring the specified folder in the exact state it was when the backup command was issued. Any of those variants will always restore the access lists to how they were at the time of the backup.

Finally, you can restore the user preferences by specifying this:

sogo-tool restore -p output-directory user
August 14, 2009

Bug Tracking System

If you encounter a possible bug with SOGo, you can access our bug tracking system

Please make sure to respect the following guidelines when reporting a bug:

  • verify that the bug you found is not already known or even fixed in the trunk version
  • make the actual facts very clear; be precise, we need to be able to reproduce the problem
  • explain your speculations, if any
  • add a screenshot to the ticket if appropriate