Mailing list

Community support is offered through the mailing list. You can subscribe to it and ask questions related to SOGo.

  1. Register (free)
  2. Search if question has been answered
    Online archives of the mailing list are available from :
    https://www.mail-archive.com/users@sogo.nu/
  3. Ask question
    Once subscribed, write to users@sogo.nu to post to the mailing list.

The SOGo community is very large and active so do not hesitate to subscribe to the mailing list and ask questions. However, please make sure to respect the following guidelines when posting a new message :

  • post constructive emails - rants will be automatically discarded
  • consult the FAQ for previously answered questions
  • send plain text message (no HTML or Rich Text) to avoid getting rejected by our spam filters
  • avoid replying to a message on top of the quoted text of the previous correspondence

Consulting Services

Groupware deployment projects are complex in nature because they usually involve many different technologies. We have done hundreds of large-scale deployment projects for prestigious organizations, all around the world. Let us help you make this deployment project a success by using our unmatched expertise!

If you are looking for a SOGo expert to help you:

  • Install, configure, customize and optimize the solution to meet your needs
  • Perform a pre or post-implementation audit to make sure your SOGo deployment performs optimally
  • Correct a specific issue with your installation or with components related to it
  • Migrate calendars, address books and emails from a previous solution to SOGo
  • Efficiently integrate SOGo with in-house systems (CRM, ERP, portal, etc.)
  • Develop specific features mentioned in the roadmap, vertical to your environment or others

Contact Us

Support Packages

Bronze
Silver
Gold
Platinum
Duration 1 year prepaid contract. Unused tickets are not prolonged.
Support Method Support Portal Support Portal / Phone Support Portal / Phone Support Portal / Phone
Response Time 1 business day 4 business hours 2 business hours 1 business hour
Support Hours Office Hours Office Hours Office Hours Office Hours
Notifications None Security Security / Bug Fixes Security / Bug Fixes
Bug Fixes No No No Yes
Included Incidents 5 10 30 75
Included Consulting Hours - - 4 8
Cost 500 € 1,500 € 5,000 € 7,500 €
Order Order Order Order
Office Hours : Support Hours are Monday to Friday from 9 am to 6 pm French working days

Supported operating systems:

  • CentOS 7 / 8
  • Red Hat Enterprise Linux (RHEL) 7 / 8 / 9
  • Debian 8 to 12
  • Ubuntu 14 to 24

The support packages do not include:

  • components installation
  • custom development
  • preventive system monitoring
  • training and documentation

The included consulting hours can be consumed for:

  • architecture design and review
  • migration from another system
  • performance tuning
  • best practices

Documentation

SOGo - Installation and Configuration Guide
For SOGo version 5.11.2
Mozilla Thunderbird - Installation and Configuration Guide
For SOGo version 5.11.2
Outlook Connector Configuration Guide
For SOGo version 5.11.2
SOGo - Installation and Configuration Guide
For SOGo version 4.3.2
Mozilla Thunderbird - Installation and Configuration Guide
For SOGo version 4.3.2
Outlook Connector Configuration Guide
For SOGo version 4.3.2
SOGo - Installation and Configuration Guide
For SOGo version 3.2.10
Mozilla Thunderbird - Installation and Configuration Guide
For SOGo version 3.2.10
Native Microsoft Outlook Configuration Guide
For SOGo version 3.2.10
SOGo - Installation and Configuration Guide
For SOGo version 2.4.3
Mozilla Thunderbird - Installation and Configuration Guide
For SOGo version 2.4.3
Native Microsoft Outlook Configuration Guide
For SOGo version 2.4.3

FAQ

How do I compile SOGo?

First, install GNUstep. There are many distributions out there providing packages for it. You must at least install GNUstep make version 2 and GNUstep base together with its development headers (e.g. packages for ubuntu : gnustep-make gnustep-base-runtime libgnustep-base-dev).

You also need to have installed:

  • the GNU Objective-C compiler (gcc-objc)
  • the libxml2 development headers
  • the OpenSSL development headers
  • the OpenLDAP development headers
  • the PostgreSQL development headers
  • the libmemcached development headers
  • the libcurl development headersGrab the source code of SOGo and the source code of SOPE.

From now, we’ll assume that you’ve placed the SOPE sources in /tmp/SOPE and the SOGo sources in /tmp/SOGo.

First, let’s compile and install SOPE:

cd /tmp/SOPE
./configure --with-gnustep --enable-debug --disable-strip
make
make install

Then, let’s compile SOGo:

cd /tmp/SOGo
./configure --enable-debug --disable-strip
make
make install

Once SOGo is compiled and installed, you can have a look at the SOGo Intallation and Configuration guide for the remaining configuration instructions.

August 17, 2012

Bug Tracking System

If you encounter a possible bug with SOGo, you can access our bug tracking system.
By default you will have the viewer rights, but you need to contact us to upgrade your account to report issues (the procedure is detailed on the bug tracker).

Please make sure to respect the following guidelines when reporting a bug:

  • verify that the bug you found is not already known or even fixed in the trunk version
  • make the actual facts very clear; be precise, we need to be able to reproduce the problem
  • explain your speculations, if any
  • add a screenshot to the ticket if appropriate