Mailing list

Community support is offered through the mailing list. You can subscribe to it and ask questions related to SOGo.

  1. Register (free)
  2. Search if question has been answered
    Online archives of the mailing list are available from :
    https://www.mail-archive.com/users@sogo.nu/
  3. Ask question
    Once subscribed, write to users@sogo.nu to post to the mailing list.

The SOGo community is very large and active so do not hesitate to subscribe to the mailing list and ask questions. However, please make sure to respect the following guidelines when posting a new message :

  • post constructive emails - rants will be automatically discarded
  • consult the FAQ for previously answered questions
  • send plain text message (no HTML or Rich Text) to avoid getting rejected by our spam filters
  • avoid replying to a message on top of the quoted text of the previous correspondence

Wiki

You can also visit and contribute to the official SOGo Wiki maintained by SOGo users.

Go to the Wiki

Consulting Services

Groupware deployment projects are complex in nature because they usually involve many different technologies. We have done hundreds of large-scale deployment projects for prestigious organizations, all around the world. Let us help you make this deployment project a success by using our unmatched expertise!

If you are looking for a SOGo expert to help you:

  • Install, configure, customize and optimize the solution to meet your needs
  • Perform a pre or post-implementation audit to make sure your SOGo deployment performs optimally
  • Correct a specific issue with your installation or with components related to it
  • Migrate calendars, address books and emails from a previous solution to SOGo
  • Efficiently integrate SOGo with in-house systems (CRM, ERP, portal, etc.)
  • Develop specific features mentioned in the roadmap, vertical to your environment or others

Contact Us

Support Packages

Bronze
Silver
Gold
Platinum
Duration 1 year prepaid contract. Unused tickets are not prolonged.
Support Method Support Portal Support Portal / Phone Support Portal / Phone Support Portal / Phone
Response Time 1 business day 4 business hours 2 business hours 1 business hour
Support Hours Office Hours Office Hours Office Hours Office Hours
Notifications None Security Security / Bug Fixes Security / Bug Fixes
Bug Fixes No No No Yes
Included Incidents 5 10 30 75
Included Consulting Hours - - 4 8
Cost 750 € 1,500 € 5,000 € 10,000 €
Order Order Order Order
Office Hours : Support Hours are Monday to Friday from 9 am to 6 pm French working days

Supported operating systems:

  • CentOS 7 / 8
  • Red Hat Enterprise Linux (RHEL) 7 / 8 / 9
  • Debian 8 to 12
  • Ubuntu 14 to 22

The support packages do not include:

  • components installation
  • custom development
  • preventive system monitoring
  • training and documentation

The included consulting hours can be consumed for:

  • architecture design and review
  • migration from another system
  • performance tuning
  • best practices

Documentation

SOGo - Installation and Configuration Guide
For SOGo version 5.10.0
Mozilla Thunderbird - Installation and Configuration Guide
For SOGo version 5.10.0
Outlook Connector Configuration Guide
For SOGo version 5.10.0
SOGo - Installation and Configuration Guide
For SOGo version 4.3.2
Mozilla Thunderbird - Installation and Configuration Guide
For SOGo version 4.3.2
Outlook Connector Configuration Guide
For SOGo version 4.3.2
SOGo - Installation and Configuration Guide
For SOGo version 3.2.10
Mozilla Thunderbird - Installation and Configuration Guide
For SOGo version 3.2.10
Native Microsoft Outlook Configuration Guide
For SOGo version 3.2.10
SOGo - Installation and Configuration Guide
For SOGo version 2.4.3
Mozilla Thunderbird - Installation and Configuration Guide
For SOGo version 2.4.3
Native Microsoft Outlook Configuration Guide
For SOGo version 2.4.3

FAQ

Why production packages require a support contract from Inverse?

Since July 2016, access to the production builds of SOGo requires a proper support contract from Alinto.

Support packages help Inverse to:

  • increase its investments in SOGo
  • accelerate SOGo v4 evolution by adding more features (alternate storage backends, cloud storage support for mail attachments, etc.)
  • expedite bugs fixing and small feature additions
  • invest in gravitational projects
  • extend its support to more Linux distributions
  • create a VAR channel to resell and participate in providing support

Tying up package repositories to a support agreement is important for us as Inverse strives to offer stellar support and we want to bring more value for the money to each customer. Official packages offer the advantage of being thoroughly tested before they are released.

SOGo is entirely Free and Open Source. Nightly builds are available to all, as well as the ZEG configured with the latest software.

March 7, 2018

Bug Tracking System

If you encounter a possible bug with SOGo, you can access our bug tracking system.
By default you will have the viewer rights, but you need to contact us to upgrade your account to report issues (the procedure is detailed on the bug tracker).

Please make sure to respect the following guidelines when reporting a bug:

  • verify that the bug you found is not already known or even fixed in the trunk version
  • make the actual facts very clear; be precise, we need to be able to reproduce the problem
  • explain your speculations, if any
  • add a screenshot to the ticket if appropriate